Terms & Conditions

You must be at least 18 years old to create an account or book a session. Clients under 18 may train only through a parent or legal guardian: the guardian books on the minor’s behalf, signs the liability waiver and all intake documents on the minor’s behalf, and is physically present for the entire duration of every session — at the studio, at any home visit, and at any other training location. By using our services you represent that all information you provide is accurate, complete, and kept up to date.

T.H.T provides one-on-one personal training — including strength training, fat loss, non-contact boxing fitness (technique, bag, and coach-held pad work only — we do not offer sparring, person-to-person contact drills, or preparation for competitive bouts), sports performance (strength and conditioning for your sport — we do not coach sport-specific skills or team play), and conditioning coaching — at Synergy Fitness Studio — Marina, San Francisco and, where eligible, at your home. Training programs are general fitness guidance built for you individually; they are not medical advice. Our trainers are certified fitness professionals, not physicians, physical therapists, or registered dietitians.

Every new client completes a short health screening. Minor aches or stiffness are no problem. Anyone with a significant injury (something broken, or pain/limitation during movement), a cardiovascular condition, or age 70+ will be asked to confirm doctor's clearance before training.

You are solely responsible for answering the health screening honestly and completely, for consulting a physician before beginning any exercise program, and for telling us promptly if your health changes. We rely on what you tell us; withholding or misstating health information is at your own risk.

Physical exercise — including but not limited to strength training, non-contact boxing (no sparring or person-to-person striking), conditioning, and the use of exercise equipment — carries inherent risks, including muscle strains, sprains, broken bones, heart-related events, and in rare cases serious injury, disability, or death. You voluntarily choose to participate with full knowledge of these risks, and you expressly assume all risks of injury or harm arising from your participation, whether occurring at the studio, at your home, or elsewhere.

To the fullest extent permitted by California law, you release, waive, and discharge T.H.T, its owner, employees, contractors, and trainers from any and all claims, demands, or causes of action arising out of or related to your participation in our services, including claims based on ordinary negligence. This release does not apply to gross negligence, willful misconduct, or any liability that cannot be waived under applicable law. Every client must also sign our liability waiver before their first session; if these Terms and the signed waiver conflict, the signed waiver controls.

You agree to indemnify and hold harmless T.H.T, its owner, employees, contractors, and trainers from any loss, liability, damage, or cost (including reasonable attorney’s fees) arising from your breach of these Terms, your violation of any law, or your failure to disclose accurate health information.

Single and package sessions must be cancelled at least 48 hours in advance; cancellations inside 48 hours are subject to a 60% late-cancellation fee. Intro sessions may be cancelled free of charge up to 24 hours before the session; cancellations inside 24 hours, and no-shows, are charged the full intro fee to the card on file. Sessions may be rescheduled online free of charge up to 48 hours before the start time; inside 48 hours a session can no longer be moved online — contact us and we'll do our best.

Session times are reserved exclusively for you. If you miss a session without cancelling (a no-show): single sessions are charged the full session fee to the card on file, package sessions forfeit the session credit, and intro sessions are charged the full intro fee. We may cancel or reschedule a session due to illness, emergency, or facility closure; in that case you will not be charged and your session credit is preserved.

The free bonus session on the 10-Pack is a first-package welcome, available once per client on their first purchased package; subsequent 10-Packs include 10 sessions at the standard repeat price. Packages are prepaid and valid for 6 months from the date of purchase; training begins within six months of purchase. Sessions bought as a gift never expire. Approved refunds are issued net of non-recoverable card-processing fees (2.9% + $0.30). You can track your remaining sessions and expiry date anytime from your account. Your cancellation rights under California law are set out in full in our Terms & Conditions and are summarised at checkout.

Secure card payment (Stripe). Your intro session is billed after you train, not before. Approved refunds of card payments are issued net of the card-processing fee (2.9% + $0.30 of the original charge) — the payment processor keeps that fee even when a payment is refunded, so it never reaches us and cannot be returned. All payments are processed by Stripe; we never store your card number on our servers. Packages are personal to you and non-transferable. Refunds of unused package sessions are at our discretion except where Section 15 or California law gives you a right to one — those rights always come first and cannot be waived.

Complimentary sessions. We sometimes give sessions free of charge as a thank-you, a promotion, or a goodwill gesture. Complimentary sessions are a gift, not a purchase: they have no cash value, are not refundable or transferable, and we may withdraw any unused complimentary sessions at any time and for any lawful reason — including if training together is simply not working out. This applies only to sessions we gave you for free. Sessions you paid for, and sessions someone bought you as a gift, are yours and are covered by Sections 8 and 15.

Ending the relationship. Training is a personal, one-to-one working relationship, and either of us may end it. We may decline or discontinue service — for example for abusive or unsafe conduct, repeated no-shows, non-payment, or because we are not the right fit for your goals. If we end it, you keep everything you paid for: unused paid sessions are refunded or remain available to you, as described in Sections 8 and 15. We do not and will not refuse service on the basis of race, colour, religion, ancestry, national origin, disability, medical condition, sex, gender, gender identity or expression, sexual orientation, age, marital status, immigration status, or any other characteristic protected by California law.

Gift purchases: a gift code is delivered to the recipient you name after payment succeeds. Redemption requires a free account, completion of our health screening and waiver, and that the recipient is 18 or older — for minors, a parent or guardian must email us their consent before the gift can be activated, must sign the waiver and intake documents on the minor’s behalf, and must be physically present for every session (see Section 1). Gifted sessions never expire — under California Civil Code §1749.5 a paid gift certificate cannot carry an expiration date, and we do not apply one. In every other respect gifted sessions follow the package rules above. Unredeemed gifts are refundable to the purchaser (net of card-processing fees) at our discretion; redeemed gifts follow the standard refund policy.

Referral program: when a new client books their intro assessment through an existing client's personal referral link, the intro is billed at the referral rate shown at booking. The referring client earns one complimentary session when the referred client completes their first purchase of a package of 10 or more sessions. This complimentary session is a free promotional reward, not a purchased gift certificate: it expires 6 months after it is awarded, has no cash value, and is limited to one per referred client. Self-referrals don't qualify, and we may withhold or reverse referral credits in cases of abuse.

To book an intro or single session, you must keep a valid payment card on file. These sessions are not charged upfront — by saving a card and booking, you authorize T.H.T to charge that card for sessions you book, attend, cancel late, or miss (including the late-cancellation and no-show fees in the cancellation policy), after the session or cancellation. You confirm you are the authorized cardholder.

You agree that these are valid, authorized charges for services provided or reserved for you, and that you will not dispute or reverse them without first contacting us to resolve the issue. If you charge back or reverse a legitimate charge, cancel or block the card to avoid a valid charge, or otherwise refuse payment for services rendered or a session reserved on your behalf, you remain liable for the full amount owed plus any dispute or bank fees and reasonable costs of collection, including attorney’s fees where permitted by law. We keep records of your booking, your agreement to these terms, and the services provided, and we will present them to contest any improper dispute and may pursue the amounts owed through the card network’s dispute process and, where necessary, other lawful means. This does not limit your right to dispute a genuinely unauthorized or erroneous charge.

You agree to follow your trainer’s instructions and the rules of Synergy Fitness Studio — Marina, San Francisco at all times. Equipment is used at your own risk. For home visits, you are responsible for providing a safe, adequate space to train, and we may end a session that cannot be conducted safely.

We are not responsible for loss, theft, or damage to personal property brought to the studio or used during any session.

You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are fraudulent. If we suspend your account, booking is paused but nothing is deleted, and package expiry dates are extended by the length of any suspension we initiate. If we terminate your account for a violation, unused prepaid sessions may be refunded at our discretion under Section 8; if we close your account for any other reason, we will refund unused prepaid sessions (net of non-recoverable card-processing fees) or preserve them for your use.

All content on this website and all training programs, materials, and methods we provide are the property of T.H.T and are for your personal, non-commercial use only. You may not copy, resell, or redistribute them.

To the fullest extent permitted by law, T.H.T’s total liability for any claim arising out of these Terms or our services shall not exceed the amounts you paid us in the 12 months before the event giving rise to the claim, and we shall not be liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the smallest amount permitted by law.

Death, disability, and moving away. If you die, your estate is refunded the unused portion. If you become physically unable to train and a physician confirms it, you are refunded the unused portion on a pro-rata basis. If you move more than 25 miles from our training location and cannot transfer to a comparable facility, you may cancel for the unused portion, less a cancellation fee of $100 (or $50 if more than half your package term has passed).

Training packages are one-time purchases capped at $4,400 in total, including any packages of yours that overlap in time. Nothing renews automatically and there is no membership.

Our collection, use, and retention of your personal information — including your health screening, wellness check-ins, and signed waiver — is described in our Privacy Policy, which is part of these Terms.

These Terms are governed by the laws of the State of California, and any dispute shall be resolved in the state or federal courts located in San Francisco, California. If any provision of these Terms is held invalid, the remaining provisions continue in full force and effect — the release, waiver, assumption of risk, and indemnity provisions are intended to be as broad and inclusive as California law permits.

Changes to these Terms and the waiver. We may update or replace these Terms, our policies, and the liability waiver at any time we find it necessary; the effective date above reflects the latest version, and continued use of our services after an update constitutes acceptance. When the liability waiver changes, you will be asked to review and sign the new version the next time you use your account — signing the current waiver is a condition of continued access to your account and of booking or attending any session. Your previously signed waiver remains in effect until the new one is signed.

Partner offers. We may share offers from partners we genuinely use and recommend (such as WHOOP). Those products are sold by the partner under the partner’s own terms and prices, which the partner may change at any time; we are not responsible for partner products, and we may receive a benefit when you use a partner link.

Questions? Contact us at [email protected] or (415) 926-3363.